Tuesday, September 22, 2015

Staff Help Desk Phone Number is Live!

We are happy to announce that our new dedicated phone line for the staff help desk is live! As a reminder we have three methods for you to be able to contact us for assistance.

We have instructions for the three methods here and instructions for the staff portal here. We look forward to serving you!

Monday, September 21, 2015

Staff Help Desk

We are happy to announce that our own internal employees will now handle technical support for all staff members. As a department, we have taken the feedback you have provided and are acting on it to improve service. We have hired two additional staff members (Kalif Celestine, Kyle Sleighter) who will report to Taylor Thompson and be dedicated to providing support to you. They have been on site this past week learning about the organization and the expectations for support. Support will be available fro 8 am to 5 pm, Monday through Friday. 

We are still waiting for the setup our dedicated phone line to be completed, but we expect it to be available this week (a follow up communication will notify everyone). Our dedicated phone number for technical support will be 844-50-STAFF. This number is only for staff members so you won't be competing with families for assistance. We are also available by email, staffsupport@agora.org, and a web portal located at http://staffsupport.agora.org.  Instructions for how to submit a ticket are located here along with portal instructions here

We look forward to assisting you and will continue to make adjustments to provide the best possible service. 

Friday, September 18, 2015

Sapphire Account Access

With our continued use of Sapphire we have been receiving many requests for access, and assistance with passwords. In an effort to streamline this process we have created a form: https://goo.gl/N3w6cv. This form allows staff to request an account, reset a password, change a name, or request additional permissions. When completing the form please be sure to use your name as it is listed with Human Resources.